PRIVACY & COOKIES POLICY

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Last updated: September 2026

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House of Lexden respects your privacy and is committed to protecting your personal information.

This Privacy & Cookies Policy explains what information House of Lexden collects, how it is used and stored, when it may be shared with others, and your rights in relation to your personal information.

House of Lexden is an independent interior design studio based in Colchester, Essex.

Information I collect

I may collect personal information when you:

• make an enquiry through the House of Lexden website, by email, telephone, social media or in person;

• book a consultation or Discovery Call;

• become a House of Lexden client;

• communicate with me during a project;

• request information from House of Lexden; or

• choose to receive marketing communications.

The information collected may include your name, email address, telephone number, home or business address and information relating to your project.

As part of the interior design process, I may also collect information about your home, lifestyle, design preferences, budget, existing furniture and possessions, photographs, plans and other information necessary to understand and deliver your project.

I only collect information that is reasonably necessary for the purposes for which it is being used.

How I use your information

Your information may be used to:

• respond to enquiries;

• arrange Discovery Calls, consultations and site visits;

• prepare proposals and quotations;

• provide interior design and related services;

• communicate with you about your project;

• purchase or arrange products and services on your behalf where agreed;

• liaise with suppliers, makers and trades where required;

• administer invoices, payments and business records;

• comply with legal, accounting and tax obligations;

• follow up after a project, including requesting feedback or permission for portfolio photography; and

• send marketing communications where you have agreed to receive them or where otherwise permitted by law.

Lawful basis for using your information

Under UK data protection law, House of Lexden must have a lawful basis for processing your personal information. Depending on the circumstances, I may rely on:

Contract — where the information is necessary to provide services you have requested or to take steps before entering into a contract with you.

Legal obligation — where I am required to retain or process information to meet legal, tax or accounting obligations.

Legitimate interests — where it is reasonably necessary for the operation of House of Lexden, for example responding to enquiries, managing client and supplier relationships, maintaining business records and protecting the business, provided those interests do not override your rights and interests.

Consent — where you have specifically agreed to a particular use of your information, such as certain marketing communications or non-essential cookies. Where processing is based on consent, you may withdraw that consent.

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Sharing your information

I do not sell or rent your personal information.

Where necessary to provide your interior design services, relevant information may be shared with trusted third parties such as suppliers, curtain makers, cabinetmakers, trades, contractors, delivery companies and other professionals involved in your project.

I may also use third-party businesses that provide services necessary to operate House of Lexden, such as website hosting, email, accounting, cloud storage, payment or other business software providers.

Only information reasonably necessary for the relevant purpose will be shared.

Some technology providers may process or store information outside the UK. Where this applies, appropriate safeguards should be used in accordance with applicable data protection law. The ICO requires privacy information to address relevant international transfers.

How your information is stored

Personal information may be held electronically and, where necessary, in paper form.

Electronic information may be stored within email, accounting and business software, design software, cloud storage and other systems used to operate House of Lexden and deliver client projects.

Reasonable measures are taken to protect personal information from unauthorised access, loss, misuse or disclosure, including password-protected devices and accounts and appropriate physical security for paper records.

How long I keep your information

I retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including where records need to be retained to meet legal, tax, accounting, contractual or insurance requirements.

Different types of information may therefore be retained for different periods.

When information is no longer required, it will be securely deleted or disposed of where reasonably practicable.

Marketing

House of Lexden will only use your personal information for email marketing where there is an appropriate lawful basis for doing so.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting House of Lexden.

You will not be added to a marketing mailing list simply because you make an interior design enquiry.

Your rights

Depending on the circumstances, UK data protection law gives you rights in relation to your personal information. These may include the right to:

• request access to personal information held about you;

• ask for inaccurate information to be corrected;

• ask for your information to be deleted in certain circumstances;

• ask for the use of your information to be restricted;

• object to certain uses of your information;

• request transfer of certain information; and

• withdraw consent where consent is the basis on which your information is being used.

These rights are not absolute in every circumstance and exemptions may apply.

To make a request relating to your personal information, please contact House of Lexden using the contact details below.

Cookies

The House of Lexden website may use cookies and similar technologies.

Cookies are small files stored on your device when you visit a website. They can be used to make a website function correctly, remember preferences and understand how visitors use a website.

Necessary cookies

Some cookies are necessary for the website to operate properly, for example for security, functionality or remembering privacy choices. These may be used without requiring consent where they are strictly necessary.

Analytics and other optional cookies

The website may also use optional cookies or similar technologies to understand how visitors use the site and help improve its performance.

Where consent is legally required, these cookies should not be placed on your device unless you choose to accept them.

You can manage your cookie choices through the cookie controls provided on the website and through your browser settings.

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Third-party websites

The House of Lexden website may contain links to other websites or services.

House of Lexden is not responsible for the privacy practices of third-party websites. If you follow a link to another website, you should review its privacy information separately.

Changes to this policy

This policy may be updated from time to time to reflect changes to the House of Lexden website, business practices or applicable law.

The latest version will be published on this website with the date it was last updated.

Contact House of Lexden

If you have any questions about this policy or would like to exercise your data protection rights, please contact:

House of Lexden
Colchester, Essex
Email: michaela@houseoflexden.com

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Complaints

If you have a concern about how House of Lexden has handled your personal information, please contact House of Lexden in the first instance so that the matter can be investigated.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection regulator.

Information Commissioner's Office

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